Privacy and Cookie Policy

Last updated: May 22, 2025

Robotech Automation is committed to protecting your privacy and handling your personal information with diligence and transparency.

Introduction

At Robotech Automatisation Inc. (“we,” “our,” or “us”), protecting your personal information is a priority. This privacy policy is intended to inform you about how we collect, use, disclose, retain, and protect your personal information in accordance with the Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and the guidelines of the Commission d’accès à l’information du Québec.

Personal information collected

Depending on your interactions with us, we may collect the following information :

• Contact information: name, first name, email address, phone number, mailing address.
• Professional information: company, job title, industry sector.
• Technical information: IP address, browser type, pages visited, browsing data (via cookies).
• Other information voluntarily provided (e.g.: email exchanges, quote requests, contact forms).

Purposes of collection

We collect your personal information for the following purposes :

• To provide and improve our products/services.
• To communicate with you regarding your requests or orders.
• To manage customer relations and after-sales service.
• To comply with our legal obligations.
• To personalize your experience on our website.
• For website analysis and improvement purposes (statistics, performance).

Consent

We collect, use, and disclose your personal information with your consent, unless otherwise permitted by law. You may withdraw your consent at any time, subject to legal and contractual restrictions. To withdraw your consent, please contact our Privacy Officer.

Disclosure to third parties

We only share your personal information with :

• Our employees, agents, and authorized partners, when necessary to fulfill the intended purposes.
• Our IT and web hosting service providers (these providers are required to respect the confidentiality of your data).
• Competent authorities when required by law.

We never sell your personal information to third parties.

Retention of personal information

Your personal information is retained only for as long as necessary to achieve the purposes for which it was collected, or as required by applicable law. Security measures are in place to protect your information from unauthorized access, loss, theft, or any malicious use.

Your rights regarding your data

In accordance with the Quebec Law 25, you have the following rights :

• The right to access your personal information.
• The right to correct your information if it is inaccurate or incomplete.
• The right to deletion, in certain cases as provided by law.
• The right to withdraw your consent to the use of your personal information.
• The right to file a complaint with the Commission d’accès à l’information du Québec.

To exercise your rights, contact our Privacy Officer.

Use of cookies

We use cookies on our website to enhance your browsing experience, analyze site usage, and personalize content.

Types of cookies used :

• Essential cookies: necessary for the functioning of the site (e.g., user sessions).
• Performance/analytics cookies: to measure audience and improve the site (e.g., Google Analytics).
• Personalization cookies: to tailor content to your preferences.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect site functionality.

Policy changes

We may update this privacy policy from time to time. The latest version will always be available on our website with the date of the last update.

Management of privacy incidents

Robotech Automatisation takes the security of personal information very seriously.
In accordance with Law 25, we have implemented measures to prevent, detect, and limit any privacy incident involving personal information under our responsibility.

A privacy incident includes, but is not limited to :

• Unauthorized access to personal information,
• Unauthorized use,
• Loss,
• Unauthorized disclosure of personal information.

Procedure in case of an incident :

• We quickly assess any incident or suspected incident involving personal information.
• If the incident poses a risk of serious harm, we will promptly notify the Commission d’accès à l’information du Québec and, if necessary, the affected individuals.
• We maintain a registry of all privacy incidents, as required by law.
• Corrective measures are promptly implemented to limit consequences and prevent recurrence.

For any questions related to the management of privacy incidents, you can contact our Privacy Officer using the following contact details :

Francis Bourbonnais
Robotech Automation
(450) 670-3866
info@robotech-automatisation.com
2168 rue de la Province, Longueuil, QC, Canada, J4G1R7